FAQ
Questions, answered plainly.
Where do you deliver?
During the trial: City/Civic, Braddon, Turner, Dickson, Kingston, Griffith/Manuka — within about 5 km of pickup. Gungahlin, Belconnen, Phillip/Woden, Tuggeranong/Greenway are planned for later.
How much does it cost?
OoberoO Elite is 1¢ per metre with a $30.00 minimum. OoberoO Everyday is 0.1¢ per metre. These are sample prices for the trial — not final — and GST treatment is still to be confirmed.
What's the difference between Elite and Everyday?
Elite is priority, white-glove service: it goes first in the queue, with careful chain-of-custody handling. Everyday is affordable local delivery for food, coffee and parcels, and may wait behind Elite jobs at busy times.
How do I pay?
There's no online payment during the trial. Jobs are invoiced manually at the price recorded when you booked.
How do I track my delivery?
Self-serve public tracking is not live on this Phase 1 marketing site. If we accept a job, we will agree how status updates work with you. Do not expect a public tracking URL from this website yet.
What can you carry?
Documents, small parcels and goods, food and coffee — up to about 25 kg in a lockable cargo box (a planning limit within the bike's safe load). We don't carry passengers, dangerous goods, or regulated items we aren't cleared and insured to carry.
Do you use cars?
No. OoberoO is scooters and e-bikes only, and the trial runs on one larger-capacity cargo e-bike.
Do you do passenger rides?
No — OoberoO is delivery only.
How is distance worked out?
For now, you enter your best estimate of the distance from pickup to drop-off. If it looks wrong we'll confirm with you before the job starts.
Is there an app?
Yes — the OoberoO app installs straight from your browser (no app store needed). Open the app page on your phone and choose 'Add to Home Screen' or 'Install'.
Can I add booking to my own website?
Yes. Our booking widget adds a 'Book OoberoO' button to your site with one line of code. See the widget demo page.
Do I need an account?
Not during the trial. You just need your job ID and tracking token.
Still wondering? Contact us.