How it works
Six steps from “we need this there” to done.
Choose your tier
Elite for priority white-glove handling, Everyday for value.
Tell us the job
Pickup, drop-off, suburb, what it is, size and weight, and your best estimate of the distance.
See the price
Our server calculates the price from the per-metre rate before you confirm. What you see is what's recorded.
Get your tracking link
You receive a job ID and a private tracking token. Keep it — it's how you (and only you) follow the job.
Rider collects
Status moves to collected the moment your item is on the bike.
Delivered
Handed over at the drop-off, time-stamped in the job history.
The trial queue
One rider, one job at a time.
Order of work
When capacity is live: a job already collected is finished first. Then Elite jobs, then Everyday — oldest first within each. Public self-serve tracking is not on this Phase 1 site.
Range
About 5 km from pickup in the inner ring. Longer trips or addresses outside the area are flagged so we can confirm before accepting.
Weather and safety
Canberra weather affects range and timing. Rider safety comes before any delivery promise — we'll tell you if a job has to wait.
Paying
No online payment during the trial. Trial jobs are invoiced manually at the price recorded when you booked.
What fits
- ✓ Documents, envelopes and files
- ✓ Small parcels, parts and retail goods
- ✓ Food and coffee in insulated carriers
- ✓ Up to about 25 kg in a lockable cargo box (planning limit, within the bike's safe load)
What we don't carry
- ✕ Passengers — we're delivery only
- ✕ Anything too large, heavy or fragile for a cargo e-bike
- ✕ Dangerous goods, or regulated items we aren't cleared and insured to carry
- ✕ Cash or items of unusual value without prior arrangement